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Return, Refund, Exchange Policy

WHAT IS YOUR RETURN, REFUND & EXCHANGE POLICY?

RETURNS, REFUNDS, AND EXCHANGES.

At EQNX MVMT, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your item(s) within 30 days of purchase, as long as it is in the original condition with tags and packaging for a full refund.

No returns or exchanges are accepted over 30 days.  We do not accept returns or exchanges from merchandise purchased from events. We do not accept returns or exchanges from promotional offers/seasonal sales/final sale items. We do not provide free exchanges on international orders.

Purchases made with store credit are not eligible for refunds. You must include the Packing Slip which is Proof of Purchase as part of the return, otherwise, we will issue you store credit

RETURNS & EXCHANGES REQUIREMENTS:

  • 30 Days - You must return your product within 30 days of having received it for a full refund.   (Promotional offers/final sale items are only eligible for store credit)
  • Include the Packing Slip - you must include the packing slip and proof of purchase as part of your return. Otherwise, we will be unable to associate the return to you, and will be unable to refund or exchange your purchase.   Returns/Exchanges with no return slip or proof of purchase are not eligible for Refunds - Only Store Credit.
  • Original Packaging and Condition - Any purchased product(s) must be returned unwashed in all of the original packaging, and in the original condition. You can return an item if they have been tried on for sizing. A return/exchange can be rejected due to damage to the product. Please see below for denied return/exchange examples.
  • We will cover Return Shipping once you email us at support@equinoxmovement.co  with your ORDER# and reason for return-  Email us and we will Email back a Return Label which you may print out and attach to your package. EQNX MVMT is NOT responsible for the cost of the packaging you use to send the item(s), only the cost of the label used to ship the items back to us. Please follow the instructions below. We are NOT responsible for risk of loss or damage for returning a product during shipment.

*DENIED RETURN/EXCHANGE EXAMPLES:

  • Smell, perfume, deodorant, cologne, laundry detergent smell, etc
  • Visible stains or wear marks
  • Pet hair, debris or just plain looks dirty
  • No packaging or proof of purchase
  • Washed or wrinkled
  • Bent bills on hats
  • Beanies must be unworn and in the original package for sanitation purposes
  • Shorts must be unworn (can try on for sizing) and in the original package for sanitation purposes.

As long as your return adheres to the requirements provided, follow these steps to return your product:

  1. Please email your Order# & details about why, to support@equinoxmovement.co  
  2. After reviewing your return email, we will email you a response within 72 hours of receipt of the email. Emails received on Friday's will not be reviewed until the following Monday. Please take all national holidays into consideration.
  3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund or exchange and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 7 - 14 business days for this process.

The Original Cost of Shipping is NONREFUNDABLE.

If you have any questions, please email us directly at support@equinoxmovement.co

 

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